This Privacy Policy explains how Aroyds (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, purchase our plants or products, contact us, or otherwise interact with us. We respect your privacy and are committed to handling your personal information responsibly and transparently.
1. Who we are
Aroyds is an Australian nursery and online retailer specialising in tropical and ornamental plants. For privacy-related enquiries, please contact us using the contact details provided on our website.
2. Information we collect
Depending on how you interact with us, we may collect information including:
- Your Name
- Billing and Delivery Address
- Email Address
- Telephone or Mobile Number
- Order and Purchase Information
- Payment and Transaction Information
- Information You Provide When Contacting Us
- Information Relating to Your Enquiries, Orders or Customer Service Interactions
- Marketing and Communication Preferences
- Information You Provide When Entering Competitions, Promotions or Giveaways
- Website Usage Information, Including IP Address, Browser Type, Device Information and Pages Visited
- Information Collected Through Cookies, Analytics and Similar Technologies
We generally do not collect sensitive information about our customers.
3. How we collect personal information
We may collect personal information directly from you when you:
- Create or use an account on our website
- Place an order
- Make a payment
- Subscribe to our mailing list
- Contact us by email, telephone, social media or through our website
- Submit an enquiry or feedback
- Participate in a promotion or competition or
- Browse or use our website
We may also receive limited information from third-party service providers that assist us with website operation, payment processing, delivery, analytics, marketing and other business functions.
4. Why we collect and use your information
We may collect, hold and use your personal information for purposes including:
- Processing and fulfilling your orders
- Arranging delivery of plants and other products
- Processing payments and refunds
- Communicating with you about your orders
- Responding to enquiries and providing customer service
- Managing customer accounts
- Improving our website, products and services
- Analysing website traffic and customer interactions
- Preventing fraud, misuse or other unlawful activity
- Maintaining business and transaction records
- Sending marketing communications where permitted by law and where appropriate consent has been provided
- Administering promotions, competitions or giveaways
- Complying with our legal and regulatory obligations
We will not use your personal information for purposes that are unrelated to our business unless permitted or required by law or you have otherwise consented.
5. Payments
Payments made through our website may be processed by independent third-party payment providers.
We generally do not store complete payment card details on our own systems. Payment information may instead be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
You should review the privacy policy of the payment provider used to complete your transaction.
6. Delivery and shipping
To fulfil your order, we may provide relevant personal information to delivery and freight providers.
This may include information such as:
- Your Name
- Billing and Delivery Address
- Telephone or Mobile Number
- Information necessary to identify or deliver your order
We only provide information reasonably necessary for the relevant delivery or business purpose.
7. Third-party service providers
We may use third-party providers to help operate our business and website.
These may include providers of:
- Website hosting and e-commerce services
- Payment processing
- Delivery and freight services
- Email and marketing services
- Website analytics
- Customer communication services
- Cloud storage and business software
- Fraud prevention and security services and
- Other services reasonably required to operate our business
These providers may have access to personal information where reasonably necessary to provide services to us.
We expect our service providers to handle personal information appropriately and securely.
8. Cookies and website analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit and understand how the website is being used.
We may use cookies and analytics technologies to:
- Operate and secure our website
- Remember preferences
- Understand how visitors use our website
- Improve website functionality
- Measure the effectiveness of advertising and marketing
- Provide a better customer experience
You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of the website.
9. Marketing communications
If you provide your email address or other contact details, we may use them to send information about our products, new plant releases, promotions, special offers or other information relating to our business where permitted by law.
Where required, we will obtain appropriate consent before sending direct marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe facility contained in the communication or by contacting us.
We will not require you to continue receiving marketing communications as a condition of purchasing from us.
10. Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
- Payment providers
- Delivery and freight providers
- Website and e-commerce providers
- Hosting and cloud service providers
- Marketing and email service providers
- Analytics providers
- Professional advisers
- Insurers
- Government agencies or regulators where required by law
- Other service providers that assist us in operating our business
We do not sell your personal information to third parties.
11. Overseas disclosure
Some third-party service providers we use may store or process information outside Australia.
Where this occurs, your personal information may be transferred to or accessed from countries outside Australia.
The location of data storage and processing may change as our service providers and technology platforms change.
Where applicable, we will take reasonable steps to ensure that overseas service providers handle personal information appropriately.
12. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate access controls, passwords, authentication, secure systems and limiting access to personal information to people and service providers who reasonably require it.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping account passwords confidential and using secure devices and networks when accessing our website.
13. How long we keep personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.
When personal information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it, subject to any legal or regulatory requirements requiring us to retain it.
14. Accessing and correcting your information
You may contact us to request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
We will consider and respond to reasonable requests in accordance with applicable privacy laws.
15. Privacy complaints
If you believe that we have mishandled your personal information or have otherwise breached applicable privacy obligations, please contact us first so that we can investigate and attempt to resolve your concern.
Please provide sufficient information for us to identify the issue and, where possible, the relevant transaction or interaction.
We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 applies to our handling of your personal information, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC.
16. Children’s privacy
Our website and products are not specifically directed towards children.
We do not knowingly collect personal information from children where doing so would be inappropriate or unlawful.
If you believe a child has provided personal information to us without appropriate consent, please contact us.
17. Links to other websites
Our website may contain links to third-party websites, social media platforms or other online services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing it with personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.
The updated version will be published on our website with the date of the latest revision.
19. Contact us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us through the contact details provided on our website.
Aroyds